:: Janice's *bLoG* ::

:: Thursday, September 18, 2003 ::

I know you're all thinking WHAT'S GOING ON? WHERE IS SHE? WHERE'S THE UPDATE?

Well, I have been flat out busy so I apologise for not updating sooner :) And I didn't exactly want my blog to be left idle for a month so I thought I'd update!

As most of you know I've started a new temporary job...the first week and half was pretty cool coz we were basically just in training and learning everything. But Monday was the day we "went live" and took the real customer calls...and let me tell you, 3 days into it and I am just about ripping ALL of my hair out! It is so extremely exhausting...I take on average about 60 calls a day. And let me tell you, I have a whole new respect for people with jobs like me who take calls from customers. Some customers really have no clue what they want when they call, some are totally abusive and pyschotic. Speaking of abusive and pyschotic, I actually got my first ANGRY (and I mean ANGRY) customer yesterday. From the moment she started talking, or yelling should I say, to the moment she stopped, it was just full on swearing and shouting 100 percent all the way. And I'm sitting there with my headset turned down (or I swear I'd be permanently deaf), leaned back in my seat, trying to figure out WHY she's blasting me with her anger when I'm not the one who sets the rules and regulations of superannuation! I keep telling her "Unfortunately, it's just policy" but she kept yelling "F*** this crap!"...and I'm like trying SO HARD not to say something I'd regret. Company policy is that if we have an abusive caller who's not willing to listen to what we have to say, we're allowed to warn the customer that we'll terminate the call. I was just about to when she goes "WHO IS YOUR OMBUDSMAN? I WANT TO SPEAK TO YOUR OMBUDSMAN!"..and I'm like you want to speak to WHO?!?!?!?!?!?! At that moment I was thinking to myself what the hell is an ombudsman? So I put her on hold (HAHA) and went to get my supervisor Vikki. Begged Vikki to take the call or my head would've exploded. Vikki took the call, and surprise surprise, she got blasted to. Vikki new what an ombudsman was but had no idea who our ombudsman was...EVENTUALLY after all swear words under the sun used by the wicked witch, she finally agreed to put in a letter of complaint. Like that would get her far. Tell me, who's ever sent in a letter of complaint about legislation and that legislation's been changed? LIKE NEVER! ANYWAY, other than that most of my customers are pretty cool and understanding. Oh there was this one guy that called and goes "Why do I have all these administration fees taken out of my account?" and I just felt like saying "To pay my salary sir!". Haha. I really believe that customers know that there HAS to be admin fees. Do they really believe that everything would be done for free? Every account you have has admin fees! Banks have admin fees. So they know WHY there are admin fees, yet they call up to fuss about it. And when they're about to hang up, they sound a lot calmer...so it's like they just rang up for the sake of ranting and venting! JESUS.

I just realised that I've whinged a fair bit about work...but it's really not that bad. Only just a few customers who can be total pain in the butts. But other than that, everything seems to be generally okay. I don't exactly want this job as my permanent job though that's for sure!

Work really has taken up a lot of my time...so I haven't had the chance to socialise as much. I finally saw Chinno after he got back from Tasmania and Adelaide. We had dinner last night. Tomorrow is Edwina's 22nd birthday! YAY! We'll be having dinner at the Spaghetti Tree and then probably go out to drinks after. Big, big celebrations ahead :)

Hmm, what else have I been doing...well a lot of my nights are spent watching TV now...coz I'm on a late shift, I finish work at 7pm and don't get home till nearly 8pm or sometimes after. So I just make dinner, have dinner and watch TV... also mainly because so many of my favourite TV shows are on at the moment...they just finished Bachelor 3! We had a 2 hour episode on Monday (the finale) and I was sooooooooo excited. I guess I was pretty happy with who he picked but I would've been happier if he picked the other one. Oh well :) And the Amazing Race is currently airing as well...it is getting GOOD...down to the final 3 teams. Dawson's used to be on...I am just soooooooo pissed off that Channel 10 stopped airing the last season. Apparently they had to because of bad ratings! Like who wouldn't watch Dawson's and WHY??? I was so distressed. I've been waiting so long for the last season to come back and now they do something like this. If that's not a cause for a letter of complaint to Channel 10, I don't know what is. So now, instead of Dawson's they're showing that silly MTV Punk'd show hosted by Ashton Kutcher. Kinda like a celebrity Candid Camera. I don't care, I want Dawson's to come back!

I guess that's it for now...I'll TRY not to let too many days (or weeks) go by without updating :) I hope everyone's doing great and just enjoying whatever they're doing at the moment!

:: *JaNiCe* @ 10:29 AM [+] ::